Shipping policy
Shipping policy
An offering chosen for your Puja should arrive with the same care with which it was prepared.
This Shipping Policy explains how Divya Gandham processes, dispatches and delivers orders placed through divyagandham.in.
Order processing
Orders are processed after successful order confirmation.
Our usual dispatch time is:
[CONFIRM: 1–2 working days]
Orders placed on Sundays, public holidays or during major festivals may require additional processing time.
High order volumes, product availability or courier restrictions may occasionally affect dispatch timelines.
Delivery within India
Your current website states that orders within India typically arrive within approximately 1–2 business days. Before publishing this policy, I would confirm whether that means delivery after dispatch or total order-to-delivery time, because the policy and all PDP FAQs should show the same promise.
For the final page I recommend:
Estimated delivery after dispatch: [CONFIRM TIMELINE] working days.
Delivery times may vary depending on:
- Destination and PIN code.
- Courier serviceability.
- Weather conditions.
- Public holidays.
- Festival periods.
- Local restrictions.
- Events outside our reasonable control.
Delivery dates shown on the Website are estimates unless expressly stated otherwise.
Shipping charges
Applicable shipping charges, if any, will be displayed during checkout before payment.
Free-shipping offers may be subject to minimum order values, serviceability or promotional conditions displayed on the Website.
Cash on Delivery
Cash on Delivery may be available for eligible PIN codes and orders.
COD availability can vary according to location, courier partner, order value and internal verification requirements.
We may contact you to verify a COD order before dispatch.
International shipping
Divya Gandham's current product pages state that international shipping is available and presently mention an indicative timeline of approximately 5–7 business days, subject to destination and customs processing.
Where international shipping is available:
- Delivery charges will depend on the destination.
- Customs duties, import taxes or local levies may apply.
- Such charges are generally the responsibility of the recipient unless expressly stated otherwise at checkout.
- Customs clearance may extend delivery timelines.
- Divya Gandham cannot control delays caused by customs authorities or local delivery agencies.
Order tracking
Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another contact method provided during checkout.
Tracking updates are generated by the logistics provider and may occasionally take time to refresh.
Delivery attempts
Please provide a complete delivery address and reachable phone number.
If delivery fails because of:
- An incorrect or incomplete address.
- An incorrect phone number.
- Repeated customer unavailability.
- Refusal to accept an order.
- Failure to respond to the courier.
the order may be returned to us.
Any applicable reshipping charge will be communicated before the order is dispatched again.
Incorrect delivery status
If tracking shows your order as delivered or undelivered incorrectly, please contact us as soon as possible.
We will coordinate with the courier partner and help investigate the shipment.
Damaged packages
If the outer package appears materially damaged or tampered with at delivery, please photograph or record the parcel before opening it wherever possible.
If the contents are damaged or incomplete, contact us under our Refund, Replacement & Cancellation Policy.
Delays beyond our control
Courier networks can occasionally be affected by severe weather, strikes, government restrictions, natural events, festivals or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist you and coordinate with the courier partner whenever a shipment is delayed.
Contact us
For shipping or tracking assistance:
Email: marketing@divyagandham.in
Phone: 7250767111
Support hours: Mon-Friday ~ 10:00am - 5:00pm